IMPORTANT NOTICE, DUE TO COVID-19 WE TEMPORARY CANNOT SHIP OUR RUGS PLEASE CONTACT US VIA EMAIL OR CONTACT FORM FOR RESERVATIONS
- PLEASE CONTACT US BEFORE MAKING A PAYMENT, PAY ONLY AFTER GETTING A CARPET STATUS CONFIRMATION FROM US.
- Carpets are unique, and in case we don't have exactly same carpet we will offer you an alternative.
- Please note any deal made out our platform, is not covered by any warranty.
- Seller is responsible for ANY export charges, taxes or any other charges occurred in country of origin.
- Buyer is responsible for ANY arrival charges, VAT, taxes, broker fee or any other charges occurred in country of receive.
- Any disputes debates are subject to negotiation between seller and buyer.
- In case of return Buyer is responsible for shipping.
- We do guaranty money back only after receiving a carpet back to seller.
Frequently asked questions
- Where can i see shipping costs ? - All shipping costs are automatically calculated after selecting a country, in your shopping cart.
- Shipping costs seems high, can it be negotiated ? -Yes, in case you are buying over 6 mt/2.
- My country is not listed ? -In case you cannot find your country please contact us by email firstname.lastname@example.org
- What is average shipping time? -Average shipping time is about 15 working day, basically 3 weeks, but sometimes it may delay due to weather or conjunctions in transit airports.
- Do you guaranty the authenticity of carpets ? -Yes we do, all carpets are being inspected in national carpet museum and sealed.
- May I order a custom made carpet ? -Yes, rough production time is 1 week / mt2, price is negotiated according to design / color / size
updated : 03/ 09/2019